Terms & Conditions
1. General terms and conditions
The present general terms and conditions of sale apply to all sales of products carried out by Printutu.
By using the Website, you expressly accept our Terms of Sales, as well as all other rights and obligations stated on the website.
In order to be valid, each deviation to the present General Terms and Conditions must be a result of a mutual agreement that is recorded in writing.
Printutu reserves the right to amend and/or supplement the General Terms of Sales in the future. Any future changes will have no effect on existing product orders and consequential sales contracts.
2. Scope of application
The present Terms of Use govern the rights and obligations of the Parties arising out of the online sales of Products offered on the Sites belonging to Printutu. Printutu provides all its services from Belgium, and the contract between the Parties will be deemed to be performed in Belgium, dispatching to different countries.
These Terms of Use apply to all Products sold on the Sites and prevail over any and all other terms and conditions of Printutu or the Customer. They may only be amended in writing.
3. Capacity in law and acceptance
Anyone wishing to buy the Products from Printutu on the Sites must have the legal capacity or otherwise purchase the Products through their lawful representatives.
The Customer accepts these Terms of Use expressly through the ordering process by clicking on a tick or putting a cross against the words “I accept the Terms of Use”.
The Customer can print these Terms of Use.
4. Offer
The online offer is presented as an invitation to purchase. Printutu is not bound by its online offer. Printutu is doing its utmost to display all products as clearly as possible, by using photos, texts, prices etc. The colors of products seen on kaaibags.com will depend on the monitor from which it is viewed and can vary depending on the monitor. An offer is only valid while stocks last, Printutu can’t guarantee that all items included in the web shop are in stock at the time of your order. In case the item is not available, Printutu will inform you by phone or email, if Printutu is unable to contact you, your order will be automatically cancelled. In such case, all payments that have been made will be refunded within 5 days. No party will be entitled to claim any compensation due to this cancellation.
5. Pricing
Prices may vary from one Site to another, in accordance with any local peculiarities of the country/territory each website serves.
Prices stated during the purchasing process are expressed in dollars and include sales tax and administrative costs.
Printutu reserves the right to modify the selling prices and transport costs at any time, although the Products purchased and costs will always be invoiced at the prices as stated in the order confirmation e-mail, which are the prices that applied at the time of purchase.
All prices towards consumers are indicated in USD and include sales tax. Worldwide shipping is free of charge.
6. Ordering
To place an order, the Customer goes to the Product of his/her choice, chooses the color and size he/she wishes to receive and then clicks on ‘Add to shopping bag’. The said Products will be added to its shopping bag.
The Customer may freely modify the order as long as the Products are in the shopping bag. The price of the Products will be automatically displayed in the shopping bag.
Once the Customer has finished making their selection and wishes to validate the content of their shopping bag and confirm their order, the Customer must identify themselves. Existing Customers identify themselves by logging in, new Customers must fill in the necessary fields to create a Customer account.
The Customer must select a payment method and will enter its billing and delivery address.
Before proceeding to payment, and placing the order, the Customer must accept both the Privacy Policy and Terms of Use, by ticking the checkbox provided.
The Customer will be redirected to a trusted payment provider, Shopify Payments, which will securely process the payment.
Once the payment process is completed, the Customer will see an order confirmation page and will receive, in parallel, a confirmation email sent to the provided email address. All contractual details of the order will be communicated to the Customer in English.
At that point, the order can no longer be modified by the Customer.
KAAI reserves the right to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of previous orders.
7. Payment
We accept online- payments through Paypal. The total cost of your items purchased as displayed on the web will be billed to your credit card. As soon as the payment is successful, you will receive a confirmation of the order.
Printutu uses secure socket layers (SSL), by using Payments service, which secures communications by encrypting all data to and from the site.
Printutu shall only deliver the order as soon as it has received the full payment of all amounts owed by the Purchaser. Printutu always retains ownership of all products ordered until full payment of all amounts due under this Agreement has been made, regardless whether the delivery has already occurred.
8. Delivery
The Products will be delivered to the delivery address as stated by the Customer during the ordering process and following the procedures of the local logistic partner.
Printutu will process every order asap. We do our utmost to deliver your products within 3 business days after design confirmation. However, this delivery period is indicative and we cannot give any guarantees in this respect. Printutu will not be held responsible for delays with the couriers.
Printutu reserves the right to split orders into one or more deliveries as Products are available. Each delivery will be notified by e-mail. Deliveries will be accompanied by a delivery note which also gives details of the Products delivered. The Customer will not bear any additional shipping costs if Printutu decides to split an order into several deliveries.
Should a delivery go missing during the delivery process, and the provisions of this article are complied with, Printutu will send a new shipment entirely at its expense if the Product is still available or refund the value of the order including transport costs.
The risks of loss and/or damage pass to the Customer on delivery to the delivery address mentioned during the ordering process or any other delivery preferences specified by the Customer.
9. Right of Withdrawal
The consumer has the right to withdraw his order or return the products within 30 days after reception of the goods by the consumer. If for any reason you are unsatisfied with your purchase, you can return the goods. To be returned in their original packaged condition at your own risk. Only after the returned items have been received and approved by Printutu, the amount of the purchase price will be refunded to the purchaser’s account within 10 days. Import taxes, customs, duties cannot be refunded. The return will not be accepted and no repayment will be made if the product is not returned in the same condition.
10. Complaint policy
Printutu provides a two year right to complaint according to the Law of Sales covering defect manufacture and materials registered during normal use of the item. The original invoice must always be included to confirm that the return is within this legal timeframe. All goods are your responsibility until they reach our warehouse.
The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence or unauthorized operations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to our mailbox within a 14-day period by sending photos of the issue. Printutu will respond to all complaints within 10-14 days depending on the nature of the problem. Subsequently, items may be returned for one of the following: repair, exchange or if agreed upon reimbursement.
11. Force Majeure
Force Majeure exists if Printutu is, wholly or partially, prevented to accomplish its obligations towards the purchaser by circumstances beyond its control. In In this case KAAI is not obliged to fulfil its obligations. Printutu may suspend its obligations for the duration of the force majeure.
12. Our liability
We warrant to you that any product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our aggregate liability for losses you suffer as a result of us breaking this agreement, any tort committed by us (including negligence) or our breach of statutory duty is strictly limited to the purchase price of the Product you purchased.
Nothing in these terms limits or excludes in any way our liability (a) for death or personal injury caused by our negligence; (b) for fraud or fraudulent misrepresentation; or (c) for any matter for which it would be unlawful for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect or consequential losses, or losses which happen as a side effect of our wrongdoing (whether caused by tort (including negligence), breach of contract or otherwise), including but not limited to (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of goodwill; or (f) loss of use.
13. Applicable law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Belgian law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of United States.